Owners Area

URGENT NOTICE: As you may be aware Raylands Country Park is not connected to the mains sewerage system, our location is too remote to make this possible. We are therefore required to treat our own waste on site and make it safe to discharge into watercourse. Our old (Clinker Bed) system was extremely difficult to maintain and we were notified earlier this year by the Environment Agency that this would shortly become obsolete and non-compliant. Therefore as part of our continued development at Raylands, we have now installed a new (Klargester Enviosafe) sewage waste treatment system to the park.

The new treatment plant whilst extremely effective, relies heavily on the build up of ‘friendly’ bacteria to break down the waste and work efficiently to produce safe readings. The introduction of potent chemicals or greasy/fatty deposits can affect this bacteria from forming and doing its job properly.

We must therefore request that all detergents, cleaning agents i.e. bleach, toilet cleaners, washing powders are replaced with environmentally friendly substitutes. In addition, oil or fat discarded from cooking must not be poured down the sink and should be stored and disposed of correctly. Sanitary products & wet wipes must also be treated with the same care and must never be flushed down the toilet.

There are a number of environmentally friendly substitutes available and to assist this transition to using greener cleaning agents. These are widely available in Supermarkets and we will be selling some of these products at Reception.

It is essential that all holiday home owners and their visitors strictly adhere to these rules. Failure to do so will cause the plant to fail and would affect your services. We will be amending the Park Rules to reflect these changes.

Thank you in advance for your cooperation in this matter.


 

General Information:

Clubhouse Opening Times

Wednesday Bar 7pm to 10pm (Food 7 – 9pm)
Friday Bar 6pm to 11pm (Food 6 – 9pm)
Saturday Bar 6pm to 11pm (Food 6 – 9pm)
Sunday Bar 12pm to 3pm (Food 12 – 2pm)

Also, open on Thursday nights from 1st June until 28th September from 7pm until 10pm.

Don’t forget that purchasing laundry tokens and ordering/paying for gas can all be done in the Clubhouse when it’s open.

Gas

Please be aware that gas orders must be placed 9am & 4pm to ensure delivery and must be paid for in advance.  Orders will not be delivered outside of this allocated time frame.  Gas consumption is the responsibility of the caravan owner to monitor, therefore we recommend that as soon as you switch to another bottle you order a replacement to ensure you never run out completely.  Where the gas is piped in LPG, we will read the meter and invoice at the end of season.

Electricity

All our holiday homes are individually metered and read once per year. We would be grateful if you settle the balance at the end of the season, a small service charge is issued with the annual invoice.

Contacts

Please note that if you have any queries/concerns on the Park, in the first instance please speak to one of the Wardens on site. The Wardens details can be found on the main notice board.  Please use these numbers out of hours in an emergency ONLY. You may also contact the Head Office at Roundstone Caravan Depot on 01403 730218. The Park Manager can be contacted on this number too.

Drain Down Facility

For a small fee, we offer a no obligation drain down service where we will endeavour to protect your holiday home from frost when not in use during the Winter season.

Holiday Home Maintenance Services

If you would like your caravan washed, or even the tow bar painted, this can be arranged through our warden Ben. He can even add extra insulation underneath your holiday home to keep you nice and cosy in those cold months!

Decked Balconies

You may arrange through our supplier to have a balcony or skirting added to your holiday home.  You must receive permission from us to do this so that we can ensure that balconies adhere to terms of our site licence and all fire regulations.  We use one supplier (Everlast Decking Solutions) in order to keep the park looking uniform.  The balconies have proved to be very popular and in some instances can almost double the living space of your holiday home.

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